Frequently asked questions
Everything customers usually ask us about pallet inverters, our machines, and how to buy, rent or trial one.
About Premier
Where are Premier Pallet Systems?+
Premier is a UK-based manufacturer and supplier of pallet inverters, pallet changers and related handling equipment, with roots going back to machines first built in 1976.
When was the company established?+
The company was formed in 1993 to sell pallet inverters directly, drawing on decades of prior engineering experience.
Where is Premier based?+
Gressenhall, Dereham, Norfolk, UK.
How experienced is Premier?+
Over 45 years of manufacturing experience, with machines sold in nearly 70 countries worldwide.
What makes Premier different from competitors?+
- Wide product range
- High production volume
- UK-based manufacturing
- Strong customer service and after-sales support
Product & technology
What is a pallet inverter?+
A machine that rotates a pallet and its load — typically through 180° — to:
- Replace damaged pallets
- Transfer goods between pallet types
- Improve safety and reduce manual handling
Why use a pallet inverter?+
- Reduce labour requirements
- Improve handling safety
- Allow reuse of higher-value pallets
- Increase efficiency in warehouses
What products does Premier offer?+
- Pallet inverters
- Pallet changers
- Tippers
- Pallet dispensers
- Inline systems and accessories
What are the main pallet inverter models?+
What industries use these machines?+
- Warehousing and logistics
- Food production
- Manufacturing
- Paper and steel industries
- Cold storage environments
Features & capabilities
What is the most versatile model?+
The FSDC inverter, which handles a wide range of loads and environments.
What load capacities are supported?+
Up to around 2,000 kg, depending on the model.
Can machines be customised?+
- Custom-built solutions
- Adjustable sizes and clamp options
- Special finishes, such as stainless steel
Are machines suitable for harsh environments?+
Yes — they are designed for demanding environments such as warehouses and cold stores.
Buying, renting & trials
Can I rent a pallet inverter?+
Yes — both short-term and long-term rental options are available. See our rental page.
Is there a trial option?+
Yes — we offer a free trial, typically up to two weeks, so you can test a machine onsite with your own loads.
Can rental payments be put toward purchase?+
Yes — part of your rental payments can be offset against a later purchase.
Do you offer leasing?+
Yes — lease purchase options are available, typically over two to five years.
Manufacturing & quality
Where are the machines made?+
All machines are designed and built in the UK at our Norfolk facility.
Why manufacture in the UK?+
- Full quality control
- Better material selection
- Consistent production standards
Are machines built to last?+
Yes — they are designed to be durable and to operate in demanding industrial environments.
Customer support & service
What support does Premier offer?+
- Installation
- Training
- After-sales service — see servicing
- Technical advice
Can I see a machine before buying?+
- Visit the factory
- See machines at existing customer sites
- Trial machines onsite
Do you ship internationally?+
Yes — we ship globally and often provide local agents for support.
Business & operations
What is your approach to customers?+
- Personal contact
- Flexible solutions
- Ensuring customers are fully satisfied before purchase
Practical use
What problems do pallet inverters solve?+
- Damaged pallet replacement
- Load transfer between pallet types
- Reducing manual handling risks
- Improving warehouse efficiency
Can they be integrated into production lines?+
Yes — inline systems are available for automated workflows.
Are there alternatives to buying outright?+
- Rental
- Lease purchase
- Trial before buying